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Customer support

Request support

Something not working as expected, or need a hand with the setup? Tell us about your site and the problem, and we'll get back to you by email.

Before you write

  1. Check the guides: most setup questions are answered there.
  2. Make sure you’re on the latest version (see the changelog).
  3. Clear your cache and any optimisation plugin, then try again.
  4. If it’s a bug, note the page where it happens and what you clicked.

Response times

We reply Monday to Friday, usually within one working day, in English, Italian or German.

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